(and before I start, let me point out that I am not being critical of techs or educators. Techs understand technology and educators understand education, but the two things are different and expertise in one does not imply or guarantee expertise in the other.)
If you were planning a road trip in your car - seeing the sights, booking hotels along the way, choosing restaurants, etc. - would you ask your mechanic to plan the journey because he\she is the one who is an expert on cars and maintaining them so that they are trouble free?
Probably not. Yet, how often do educational organizations have techs leading technological change? Sure, they need to be involved to ensure that the desired change is feasible. For example, if I was planning on taking my car four wheel driving on rocky back roads, I would check with my mechanic first to ensure the car was running well and also suitable for the terrain. However, I wouldn't have him (for my mechanic is a 'him') plan my trip for me.
In the same way, our techs are valuable as they make it all work effectively, but their expertise is not in education.
It is unfair to expect them to have this additional expertise.
In the same way, educators can't be expected to understand the depths of technology. However, they need to ensure that their educational ideas are possible or desirable using the available technology.
What is needed is someone who understands both, or at least a team composed of experts in both areas (and who can work well together).